Would like to acknowledge that Melissa’s a tremendous housekeeper and very highly skilled, my fiancee Luke and I are very lucky to have found such an excellent match!
Frequently Asked Questions
Got questions?
Housekeeping supports the wider running of your home. Along with cleaning, it may include tidying, laundry, changing linen, ironing, household organisation and meal preparation.
Cleaning is focused only on agreed cleaning tasks. If you are unsure which service suits your home, tell us what help you need and we can recommend the best starting point.
Your service is tailored to your household and may include cleaning, tidying, laundry, linen changes, ironing, household organisation and other agreed domestic tasks.
Services are time-based, so your priorities are completed within the hours booked.
No. Your housekeeper will maintain any existing systems of order or tidiness in the home. They can refold and restack your cupboards, but it is not their job to declutter.
If your home is too cluttered, we will request that you receive Professional Organising before a housekeeper begins.
You do. Why? Because many of our housekeepers use public transport and, honestly, people who bring cleaning cloths and mops into your home are simply contaminating it!
Our aim is to provide a regular employee who becomes familiar with your home and preferences. Individual employees, schedules and replacement cover cannot be guaranteed.
If the placement is not the right fit, contact our Head Office. We can discuss your concerns and, where appropriate, offer another suitable employee subject to availability.
Our aim is to provide a regular employee who becomes familiar with your home and preferences. Individual employees, schedules and replacement cover cannot be guaranteed.
If the placement is not the right fit, contact our Head Office. We can discuss your concerns and, where appropriate, offer another suitable employee subject to availability.
Yes and No. When we assign you a housekeeper they will call you to arrange their first session.
We do not provide any employment information to clients as this breaches our agreement with our housekeeper.
All of our housekeepers are reference checked, police checked, visa checked (if applicable), and trained in-person by our team.
We train IN HOMES, so if we don’t feel comfortable with someone we don’t hire them – simple.
Services are invoiced weekly in arrears. Invoices are normally issued on Monday for the previous week, automatic payment is processed on Tuesday and payment is due by Wednesday.
Residential clients must maintain an approved automatic payment authority. Business clients may pay manually where agreed in writing. If our payment arrangements change, we will let you know if any action is required.
If you have requested Meal Preparation we will send you a housekeeper who has indicated that they are comfortable preparing food in a clients home. This does not mean that your allocated housekeeper has been trained, verified or completed any further training in cooking.
They should be able to follow a very basic recipe but are not expected to create your meal plan or make multiple dishes per day.