“Our housekeeper Allie has transformed our lives. She’s exactly what we have been searching for.”
Confirm your start date
Make sure you let us know what day and time you want your service to start. You can also speak to your assigned
Getting Started With GetYou
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Check your home is ready
See our handy list below of important things to check, in preparation for services to begin.
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Keep an eye out for invoicing instructions
We will send you invoice instructions the week after services are completed.
First Session COnsultation Guide
What to cover during your first session…
Frequently asked questions
Everything you need to know
About My Housekeeper
No.
We do not provide any employment information to clients as this breaches our employment agreement with our housekeeper.
All of our housekeepers are reference checked, police checked, visa checked (if applicable), and trained in-person by our team.
We train IN HOMES, so if we don’t feel comfortable with someone we don’t hire them – simple.
Message us and we’ll endeavour to replace them.
In the past, more people – often women – did cleaning and housekeeping as a main career, especially after raising children at home. Since we started operating, we are seeing far fewer people who are choosing this option. With rising rates of education and generational change, many people don’t work in the industry because they HAVE to.
Times are changing, and most people who work in the industry are only doing it to complement other studies, as part of other work, or during a transition.
We understand that changes in personnel are frustrating. We do everything that we can to hire for the longer term, but circumstances change and we can only try to mitigate the hassle.
Payment & Invoicing
We have a streamlined payment system that is based on convenience and trust.
Your housekeeper will work between Monday and Friday, with us generating an invoice the following Monday. We will then take payment on Tuesday.
Invoices are only raised if a housekeeper submits a timesheet. If they don’t work – no invoice is raised.
- Your first invoice will provide information setting up payment.
- Our payment options are Bank Account Direct Debit or BPAY (for business clients only).
- Payment is taken on Tuesdays.
No – you must pay GetYou via our accepted payment methods. There is no cash handling by our employees.
Each week we issue 100’s of invoices for very similar totals. Trying to reconcile automated payments, often from bank accounts with no link to the client name is impossible.
We get it. It is scary. However, GetYou has been operating since 2011. Our relationships with our clients is built on trust, professionalism, and reliability.
Quite frankly, we would not be in business if we were regularly taking incorrect payments from clients.
For accounts inquiries you can always email [email protected]
Yes – just give us the correct name to invoice and any other instructions.
Pausing, Ending, or Querying Services
You need to let us or your housekeeper know. It would be a good idea to have them come as normal and instruct them to complete extra or detailed tasks.
Our employees rely on a stable weekly income. Changing your routine really affects their financial stability. If you are going away for 3 or more weeks, your housekeeper may request to be reassigned.
Let us know in writing that you want to end services. Any amount owing for services will still be payable and a minimum notice period of 12 hours is always applicable.
You need to let us know what happened. We will assess the situation and let you know how to proceed.
Our housekeepers are insured with Public Liability Insurance for 10 million.
If your home really needs a good tidy before a housekeeper arrives, book one of our expert organisers.