Make a Booking

Learn about our Housekeeping in Sydney & Brisbane

Experience the joy of a clean & tidy home

Getting started guide...

Great news! You have their information and your cleaner or housekeeper has been sent yours (plus your task form).

Key Information:

| Your assigned cleaner or housekeeper will call to introduce themselves & schedule your first session. Please reply to them promptly. 

| Unless mutually agreed, this first session should be within 7 days

| The hourly rate is $46.50 + GST (see below about invoicing) for housekeeping or  $51.75  + GST for cleaning.

| The first 30 minutes of your first session is time for the consultation (run-through of the task form). Scheduling another meeting time outside of this will attract a fee (to pay the housekeeper)

>> Check out our Terms of Service (if you missed it)

What do I need to do before my cleaner or housekeeper arrives?

There are a couple of things you can do before your housekeeper arrives for their first session.

  • If they need parking, please organise a permit/advise nearby parking
  • Check your supplies and equipment are ready for use
  • Plan your consultation. Want some tips?  This list rocks!
Housekeeper being paid

How do I pay?

We have a streamlined and simple payment system built around automatic debit. No cash. No third-party robot. Our accounts person checks timesheets against the roster on Mondays and we process payments via Payrix on Tuesdays.

  1. Once you have had your first week of services, your invoice will be sent on the following Monday.
  2. You will be sent instructions on setting up automatic debit through a credit card or bank account (BPAY only for business customers) on your first invoice.
  3. We issue invoices by email on Mondays. You are most welcome to check them before their debit on Tuesday. We pay our staff on Tuesdays.
  4. Lock-out or late cancellation (within 24 hours) attracts a fee equivalent to 3 hours. This amount is paid to your housekeeper.

For accounts inquiries you can always email [email protected]

But, what if?

We’re here to help you achieve the joy of a clean & tidy home. We’ve been operating since 2011, so we have seen a lot. Rest assured, we are here to help you feel comfortable.

What if…?

  • I don’t like my cleaner or housekeeper? Message us and we’ll endeavour to replace them.
  • My cleaner or housekeeper damaged something? Let us know and we will send you to our incident reporting form.
  • I need to cancel? Please let us know ASAP by message so we can find your cleaner or housekeeper alternative work.
  • I can’t understand my cleaner or housekeeper. The reality is a lot of ESL people do housekeeping in Australia. We only hire housekeepers we can speak with, but if you are having trouble let us know. Some tips:
    • SMS communication might be easier for tricky requests.
    • Non emotive, short sentences may help.
    • Speak a little slower – mostly in Sydney 😉
    • Check for understanding (in case cultural politeness gets in the way of proper feedback for non understanding!)
  • I want to see my cleaner or housekeeper’s CV. Well. You can’t. We legally employ cleaners and housekeepers so their private information is not something you are privy to. In a similar light to it not being suitable getting the CV of a plumber who visits your home, it is not appropriate.
    • We will share a brief background about our housekeepers and also reviews about their work with us.
Housekeeper being trained

Do I need a housekeeper or a professional organiser?

If your home really needs a good tidy before a housekeeper arrives, book one of our expert organisers.

Learn more about our organising services

Testimonials

“Our housekeeper Allie has transformed our lives. She’s exactly what we have been searching for.”

Narelle
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